Returns & Our Guarantee
First Pair Guarantee
We understand that you can’t know how well our products work or how comfortable they are until you try them on.
If you don’t love your first pair, we’ll send you a different size, style, absorbency, or we’ll issue a refund. Any unsellable pairs beyond the first pair are non-refundable. To take advantage of the First Pair Guarantee, please contact us at 1-866-379-8198 or firstname.lastname@example.org
Merchandise returns and exchanges will be accepted (excluding “final sale” items) within 60 days of the date of delivery.
After your first pair, all merchandise must be returned in its original condition. Any worn, washed, or otherwise un-sellable items (this includes strong smells such as smoke or heavy perfume) are not refundable and will need to be destroyed for health reasons.
Returns must be accompanied by original invoice, or a note with the order number and date of purchase. Refunds will be made in the original form of payment. If your original purchase was made by check, a refund check will be mailed within 30 days of return. Return shipping and original shipping costs are not refundable. Keeping proof of return shipment, such as tracking information or shipment receipt, is highly recommended.
Returns must be sent to the following address:
Attn: Returns Dept
4537 Hillsborough Rd
Durham NC 27705