Returns

First Pair Guarantee

With our First Pair Guarantee, Wearever experts will work with you to identify the right fit, style and absorbency. Try one! If you don’t feel like yourself in them, we will exchange your pair for a different size or issue you a refund for (1) pair per household individual. Any opened, worn or washed pairs beyond the first are non-refundable. If you would like more information about our First Pair Guarantee, please reach us at 1-866-379-8198 or info@wearever-us.com

NOTE: FIRST PAIR GUARANTEE ONLY PERTAINS TO WEAREVER UNDERWEAR PRODUCTS. Activewear (Lumana) Products can be returned, but will not fall under the below First Pair Guarantee. Please follow the Return instructions to return Activewear products.

Returns

Merchandise returns will be accepted (excluding “final sale” items) within 60 days of the date of delivery. Please do not return any items that have been opened. We will honor the First Pair Guarantee without that item being returned. Any items returned to us worn, washed, or otherwise un-sellable items (this includes strong smells such as smoke or heavy perfume) will not be refunded and will be destroyed for health reasons. Wearever is not responsible for returning non-refundable items to the buyer or for providing return labels. 

Wearever offers a third-party platform called "Checkout+" to customers to provide free return shipping. The "Checkout+" option is an additional $1.48 regardless of order size or quantity. Customers that select the "Checkout+" option will receive a prepaid label through our portal for any returns request.

Customers who opt out are responsible for the costs of return shipping. Return Labels should be initiated through our customer portal.

All final sale items are not eligible for return or exchange.

To return your order, click here to access our customer portal. You will be asked to enter your email address and order number. The portal will generate a trackable shipping label for you. Customers who purchased our Checkout+ option can access their free shipping label through this portal.

OR follow our 4-step process:
1. Fill out the return form that at the bottom of the packing slip.
2. Make sure all items are in the original factory packaging. Remember, the items returned should not be opened, washed, or worn.
3. Place the return form and the items you want to return in an envelope or box.
4. Address your package to the "Wearever Returns Dept." and mail your package back to us. Please keep the tracking number as proof of return.

For exchanges, please arrange for shipping back to us. Wearever is not responsible for providing return labels if you opted out of "Checkout+". Wearever will gladly cover the cost of the exchange shipping of the new products. We will process your refund per our policy, when we receive the return. If you would like a different item, please place a new order for that item. If you need assistance with placing a new order, please call us at 1-866-379-8198.

Returns must be sent to the following address:
Prime Life Fibers
Attn: Returns Dept
4537 Hillsborough Rd.
Durham NC 27705