FAQ

The liner wicks and absorbs moisture away from the body and locks it in. The center layer is made up of absorbent, odor-reducing fiber fill. To prevent leakage, the bottom of the pad is lined with waterproof polyurethane laminate.

All Wearever® incontinence underwear has a patented 3-layer absorbent fiberfill pad sewn into the garment, which is designed to support collecting light leaks and small drips that accumulate over the course of the day. The absorbent padding will accept 1-2 oz per small leak at a time, and is not intended for heavy streams, full voids, or total incontinence. Once the pad reaches its full absorbency capacity, a change is necessary to avoid overflowing. We recommend a good, snug fit, where the sewn-in pad fits close to the body, so that the pad can do its intended job. 

The non-woven fibers inside Wearever® underwear are treated with a natural solution that fights odor-causing bacteria. The fibers never come in contact with the body as the padding is covered with a 50/50 top liner layer. Rinsing Wearever® undergarments in a solution of 50-50 vinegar to water solution, or using an enzymatic detergent like Puracy products, can help reduce odors especially if the product is not laundered immediately after use. 

The coverage differs depending on the style of the garment. The size of the built-in pad incrementally increases with the amount of liquid the pad can wick away. The regular absorbency pads are roughly the size of a disposable pad. The super pads are larger, going not quite halfway up the front and back panels. The maximums are the largest, going halfway up the front and back panels. For the men’s garments: The pad extends up past the fly on the front side of all styles to ensure proper coverage. The back coverage of the classic is minimal. The back coverage of the super and maximum extends about halfway up the back side of the garment.

No, only the pad itself is. Once the pad is full, any additional liquid will leak over it and through the fabric in front of or behind the pad. Because of this, we recommend you change the underwear when the pad is full.

Yes, all of our men’s styles (except the MBB300) have a functioning fly. Since the pad extends higher than the fly, it is necessary to push the pad aside when using the fly.

Unfortunately, Wearever® products are intended only for bladder incontinence.

While we do have many customers that use our products at night, the success will depend on your level of incontinence and your sleeping positions. None of our underwear is padded all the way up the back to the waistband (except our women's HDL600 model) - so if you sleep on your back, or in twisted positions, there is a chance that liquid will flow towards your back and up past the padding. If you sleep on your side, there is a possibility you could experience leaks over the edges of the pad. None of our products are intended for heavy streams or full voids, so if you deal with either of those at nighttime, your Wearever® underwear will likely absorb the first 1 to 2 oz of a void or leak, and then anything over that amount will leak. Our products were not specifically designed for night-time wear, therefore we can’t guarantee their success if you purchase for that purpose. For added protection, we offer Wearever® washable, reusable Bed Pads - which can hold up to 60 ounces of liquid -- to keep all your furnishings dry.

Machine wash warm. Tumble dry low. Do not use chlorine bleach, fabric softener, or dryer sheets, as these additives will greatly reduce the effectiveness of the pad’s absorbency.

Depending on how you wash them, Wearever® underwear have been validated to last at least 200 washes! The number of washes refers to the general, normal wear and tear that occurs during the lifespan of your underwear. Over time, as with any clothing put through laundry cycles, the elastic may start to give and the garment may no longer hold its shape. We recommend replacing your Wearever® underwear when they no longer fit properly or there are visible signs of wear. If you follow our washing instructions, the pad itself will likely continue to absorb past the validated lifetime of the garment, so there's no need to track the exact number of washes.

We strive to get your orders placed before 11 am EST shipped out within 1-2 business days. Wearever® does not ship out products on national holidays, or the days after Thanksgiving and Christmas. 

All orders are shipped in discreet packaging for your privacy.

Orders are shipped out within 1-2 business days after the day they are placed. Our standard shipping option may take anywhere from 3-10 business days to arrive; our two-day delivery option will take 2 business days, and our overnight delivery option will take 1 business day. If you have paid for an expedited shipping method and believe there has been a delay in your shipment, please feel free to contact our office regarding your shipping details. 

In the event of inclement weather, Wearever® is not responsible for late shipments. Expedited orders will ship out as soon as normal business hours resume. We are sorry for any inconvenience this may cause.

Please verify the accuracy of the shipping address you placed PRIOR to checking out. Please contact us immediately if you notice that the shipping address you entered was incorrect.

Wearever cannot guarantee that we can fix an incorrect address once an order has already been placed.

To view our full policies regarding Returns, and First Pair Guarantee, please click below:

https://www.weareverincontinence.com/pages/returns-first-pair-guarantee-and-promotions-policy

Yes, we are the direct manufacturer of the products and Starcrest is one of our wholesale partners. These are the same great incontinence underwear that you've purchased from the Starcrest, Handsome Rewards, and/or Signature catalogs!