Toggle menu

Our Guarantee & Return Policy

First Pair Guarantee
With our First Pair Guarantee, Wearever experts will work with you to identify the right fit, style and absorbency. Try one! If you don’t feel like yourself in them, we will exchange your pair for a different size or issue you a refund for (1) pair per household individual. Any opened, worn or washed pairs beyond the first are non-refundable. If you would like more information about our First Pair Guarantee, please reach us at 1-866-379-8198 or feedback@wearever-us.com

Returns
Merchandise returns will be accepted (excluding “final sale” items) within 60 days of the date of delivery. Please do not return any items that have been opened. We will honor the First Pair Guarantee without that item being returned. Any items returned to us worn, washed, or otherwise un-sellable items (this includes strong smells such as smoke or heavy perfume) will not be refunded and will be destroyed for health reasons. Wearever is not responsible for returning non-refundable items to the buyer.

To return your order, please follow our 4-step process:
1. Fill out the return form at the bottom of the packing slip.
2. Make sure all items are in the original factory packaging. Remember, the items returned should not be opened, washed, or worn.
3. Place the return form and the items you want to return in an envelope or box.
4. Address your package to the "Wearever Returns Dept." and mail your package back to us. Please keep the tracking number as proof of return.

For exchanges, please arrange for shipping back to us. Wearever will gladly cover the shipping of the new products only back to you. We will process your refund per our policy, when we receive the return. If you would like a different item, please place a new order for that item. If you need assistance with placing a new order, please call us at 1-866-379-8198.

Returns must be sent to the following address:
Prime Life Fibers
Attn: Returns Dept
4537 Hillsborough Rd.
Durham NC 27705