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Incontinence FAQs

Caregiver's FAQ For Incontinence

 

  1. How does the built-in panty liner work?
  2. How does the Wearever® pad absorb odor?
  3. How long will the odor absorption last?
  4. How much liquid does the liner absorb?
  5. How much coverage does the pad provide?
  6. Does the men’s underwear have functioning flies?
  7. How do you wash the underwear?
  8. How long will Wearever® underwear last?
  9. Are the cotton underwear 100% cotton?
  10. Are your products made in the USA?
  11. How does the liner feel?
  12. Is Wearever® underwear bulky and visible through my clothing?
  13. Is the body of the underwear leak proof?
  14. Can I use Wearever® for bowel incontinence?
  15. Can I use Wearever® at night?
  16. What is your return/exchange policy?
  17. How do I return/exchange my product?



1. How does the built-in panty liner work?
The liner wicks and absorbs moisture away from the body and locks it in. For your comfort, the pad has a cotton top layer. To prevent leakage, the bottom of the pad is lined with waterproof polyurethane.
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2. How does the Wearever® pad absorb odor?
Anti-microbial fibers are woven into the liner and reduce odor causing bacteria..
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3. How long will the odor absorption last?
The odor absorption lasts for the life of the garment.
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4. How much liquid does the liner absorb?
Each S100 liner holds up to 3 ounces of liquid. Each regular liner (found in the majority of the women’s styles and the Men’s Classic) holds up to 5 ounces of liquid. Each super liner holds up to 10 ounces of liquid. Each maximum liner holds up to 20 ounces of liquid.
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5. How much coverage does the pad provide?
The coverage differs depending on the style of the garment. For the women’s garments: The S100 has the smallest pad, which is similar to a panty liner. The regular absorbency pads are roughly the size of a disposable pad. The super pads are larger, going not quite halfway up the front and back panels. The maximums are the largest, going halfway up the front and back panels. For the men’s garments: The pad extends up past the fly on the front side of all styles to ensure proper coverage. The back coverage of the classic is minimal. The back coverage of the super and maximum extends about halfway up the back side of the garment.
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6. Does the men’s underwear have functioning flies?
Yes, all of our men’s styles have a functioning fly. Since the pad extends higher than the fly, it is necessary to push the pad aside when using the fly.
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7. How do you wash the underwear?
Machine wash warm. Tumble dry Medium. Do not use chlorine bleach or fabric softener, as it will breakdown the fibers of the pad and reduce the effectiveness of the anti-microbial and odor inhibiting elements.
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8. How long will Wearever® underwear last?
Wearever® underwear will last just as long as any non-absorbent panty! Depending on how you wash them, they could last up to 250 washes!
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9. Are the cotton underwear 100% cotton?
The majority of the cotton underwear is a 50% cotton 50% polyester blend. The blend prevents the underwear from shrinking too much. However, we do have two women’s styles, the L17 and the L126, that are 100% cotton.
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10. Are your products made in the USA?
Not all of our products are made in the USA. However, we do have quite a few that are. For the women's garments, SKU numbers L10, L20, & L30 are US made. For the men's garments, only the SKU number M1 is US made.
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11. How does the liner feel?
The liner feels soft and flexible.
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12. Is Wearever® underwear bulky and visible through my clothing?
Absolutely not! As it is regular underwear with a pad sewn in, it looks and feels like regular underwear. For those using the super and maximum styles, it will feel similar to wearing a disposable pad, but they are not so bulky as to show through clothing.
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13. Is the body of the underwear leak proof?
No, only the pad itself is. Once the pad is full, any additional liquid will leak over it and through the fabric in front of or behind the pad. Because of this, we recommend you change the underwear when the pad is full.
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14. Can I use Wearever® for bowel incontinence?
Unfortunately, the Wearever® products are intended only for bladder incontinence.
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15. Can I use Wearever® at night?
While we do have many customers that use our products at night, it really depends on your level of incontinence and how you sleep. Since none of our underwear is padded all the way up the back, someone who sleeps on their back could easily experience a leak over the back of the pad. For these cases we recommend one of our Wearever® Bed Pads to keep your bedding dry.
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16. What is your return/exchange policy?

Merchandise returns and exchanges will be accepted (excluding “final sale” items) within 60 days of the date of delivery. 

After your first pair, all merchandise must be returned in its original condition. Any worn, washed, or otherwise un-sellable items (this includes strong smells such as smoke or heavy perfume) are not refundable and will need to be destroyed for health reasons.

Returns must be accompanied by original invoice, or a note with the order number and date of purchase. Refunds will be made in the original form of payment. If your original purchase was made by check, a refund check will be mailed within 30 days of return. Return shipping and original shipping costs are not refundable. Keeping proof of return shipment, such as tracking information or shipment receipt, is highly recommended.

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17. How do I return/exchange my product?
Simply send your unopened product to the address below along with the returns slip located at the bottom of your packing list. Please fill it out in full for the fastest processing of your return/exchange. If you are returning for a refund, we will credit back the card or Paypal account associated with the order. Please note that it usually takes several days for credit cards to process a refund. If it is an exchange, we will send you the requested item with the standard shipping method. Exchanges are typically processed within 2 business days of receipt of the package.

We do not provide return labels. Return shipping costs and original shipping costs are non refundable.

Please package the item securely and return to the address listed below. We recommend a shipping method with tracking and insurance, and signature confirmation if the value is over $75. Please retain the tracking number, in case there is an issue with the carrier.

Attn: Returns
Wearever®
4537 Hillsborough Rd
Durham, NC 27705
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